• Customer Service: Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience.
• Food and Beverage Preparation: Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards.
• Maintaining Cleanliness: Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces.
• Inventory Management: Monitor and manage inventory levels of food, beverages, and supplies, reporting to the manager to order needed supplies.
• Payment Handling - Processing payments from customers using the provided payment methods - cash and digital.  Management of the cash draws.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections.
• Upselling: Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience.
• Compliance: Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff.
• Team Collaboration: Work collaboratively with other staff members to maintain a cohesive and efficient work environment.

• Excellent communication and interpersonal skills.
• Strong multitasking abilities, with the capacity to handle multiple orders simultaneously.
• Attention to detail and ability to maintain high standards of cleanliness and hygiene.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Basic maths skills for handling cash transactions and calculating orders.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of coffee brewing techniques, beer varieties, and cocktail mixing preferred but not required (training will be provided).

• Previous experience in a similar role within the hospitality industry is desirable but not essential.
• High school diploma or equivalent qualification preferred.
• Must be of legal age to serve alcohol in the respective jurisdiction.
• A passion for providing excellent customer service and creating memorable experiences for guests.
• Ability to work effectively both independently and as part of a team.
• Positive attitude and willingness to learn and grow within the role and the organisation.

Note: This job specification serves as a general guideline and may be subject to modification based on the specific requirements and needs of the cafe, beer, and cocktail bar establishment.